Agents and brokers have a number of methods to help customers on the subject of eligibility determinations, enrollments, and account administration when deciding on Individual Marketplace certified well being plans (QHPs). In this video, the Centers for Medicare & Medicaid Services (CMS) describes the 2 pathways that permit brokers and brokers to help customers based mostly on their particular person circumstances. The video contains data on the Direct Enrollment (DE) Pathway, enrollment and shopper administration portals, how one can assist customers via the Enhanced DE Pathway and further sources.
Use the accompanying Companion Guide to comply with together with the video collection: https://go.cms.gov/2JOxaPH
Useful sources and/or assist desks referenced on this video:
− Private Partner Enrollment and Client Management Capabilities for Agents and Brokers: https://go.cms.gov/2CjOpWX
− Agent/Broker Email Help Desk: FFMProducer-AssisterHelpDesk@cms.hhs.gov