Provides an summary of Customer Service Management.
This video applies to UI16, the most recent model of the person interface, within the Madrid launch. It could apply to future releases as properly.
UI16 is the default person interface for brand new situations, beginning with the Geneva launch. To get UI16 on upgraded situations, the UI16 plugin should be activated.
Role required: Customer Agent person and Customer Role SN_Customer Service
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For extra info on Customer Service Management, see:
ServiceNow product documentation:
Customer Service Management: https://docs.servicenow.com/bundle/madrid-customer-service-management/page/product/customer-service-management/concept/c_CustomerServiceManagement.html
ServiceNow Training and Certification:
http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community:
https://community.servicenow.com/welcome
ServiceNow TechBytes Podcast:
https://community.servicenow.com/community/experts-corner/techbytes-podcasts
For normal details about ServiceNow, go to: http://www.servicenow.com/
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